Shopping Centres

We help companies increase HSEQ and security awareness, and minimise risks in the shopping centres they operate. Our tools cover also rental space handovers and fire protection, as well as evacuation plans and maps. Save time and increase the amount of observations, and quickly learn where to focus more effort and resources. Check below for more information about different use cases.

Service Provider Quality Assessments

There’s a lot of players in shopping centres from security guards to cleaners and janitors that need to co-operate well to create the optimal experience for visitors. Hold your service providers to quality standards by using audits.io for quality assessments. Images help you verify the quality level of each section and from the dashboard, you can keep track that the quality gets improved over time.

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Rental Space Handover & Acceptance Checks

Compare the conditions of rental spaces before, and after the tenant saves unintended arguments about the responsibilities of maintenance work. This helps in observing the overall quality level of the whole rental space with images of each section. Audits.io enables you to easily conduct the checks and go back anytime and anywhere to verify the previous conditions. It also supports digital signatures, so it's easy to verify the checks.

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Campaign Checks

Be ahead on the holiday decorations, discount seasons and marketing campaigns of your shopping centres. Make sure that everything is ready to rock’n’roll once the campaign starts. Report if anything is missing, broken or not decorated properly according to the brand. Take pictures to enrich the observations and assign follow-ups to your own personnel or your service-providers.

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Health, Safety, Environment & Security Observations

Shopping centres today face more and new types of risks than just a few years ago. To prepare and prevent the risks, all stakeholders from service providers to tenants need to be given proper tools to co-operate, to communicate and to learn from what each other observe. With incy.io you can report observations and incidents on mobile and get the right people notified immediately. Corrective actions can be managed within the tool and trends can be spotted in the dashboard.

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Info Desk Observations

Your information desk the point of contact for displeased and lost visitors. Don’t just do gate tally but get the full context of what, when, where and who with just one click. All you need is a tablet, smartphone or computer and we’ll set up the rest. After a while, you’ll start to notice trends with gift card sales, wheelchair borrowings and complaints.

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Risk Assessments

You can assess the risks of your shopping centre easily with audits.io whether they are related to health and safety, fire protection, security and continuity or environmental aspects. Annual or quarterly risk assessment is a good baseline to see where you are each moment. To not leave it there, audits.io also helps you to see how the risks change over time and to follow-up the corrective actions.me and to follow-up the corrective actions.

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Observations Of Facility Conditions

Having a clean and well-maintained shopping centre plays a key role in the cosiness of the facility and thus the visitor experience: consumers stay longer and consume more. Every shopping centre manager knows how a messy toilet can draw away otherwise a happy visitor. By allowing your service providers and employees to report what they notice right away on incy.io, you get to fix the defects faster and keep the visitors happier.

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Security Guard Reports & Crisis Management

We provide tools for security personnel to do their mandatory event reporting for authorities. Instead of spending more time writing reports, incy.io helps guards to report incidents on mobile in the field. Incy.io generates reports automatically and integrates to multiple guarding systems. The information gathered provides both operational managers and owners with an insight of what’s going on. Our tool also has a crisis communication function, which benefits everybody in the organisation, on and off the field.

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Health, Safety, Environment & Security Audits

Whether you belong to a certain safety or security standard or you are just orientating new employees with safety walks, it makes sense to document the checks around the shopping centre with audits.io. The information can be shared with all the stakeholders to learn from it and audits.io also helps you understand the trends and patterns from historical data.

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Systematic Fire Protection Checks

As systematic fire protection checks are an integral part of running operations in shopping centres, audits.io introduces a checklist for these periodic checks. With audits.io you can keep track of the checks, go back and see results from previous checks and get automated reports from the data, to make preventative plans for the premises.

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