Customer expectations have the shortest shelf-life

Ensure the excellence in your customer experience management to the tiniest detail with our mobile inspection and reporting platform.

Built-in scoring for your concept and campaign audits

Score all your site visits for comparability and performance improvement whether you are doing customer journey audits, competitor visits or visual merchandising checks. Checklists and observation categories can be easily customised to meet your organisation's specific needs.

Enrich your site reports with quality images

Display onsite visibility without having to be there yourself. Adding reference images is easy, which makes learning from best practices more efficient. Even better, all reports and images can be shared for diffusion of best practices.

Check campaigns against pre-set requirements

Enticing shoppers or guests with big budget marketing campaigns goes down the drain unless the campaigns are implemented consistently across locations. Develop a culture that drives customer journey management by sharing clear instructions on how each aspect of the journey should be taken into account.

Track follow-up actions with automated alerts and reminders

Deviations happen even with great instructions. Make sure no corrective action is left undone without the need for micro-management by trusting our automated notifications and reminders. Today's workforce respect mobility and our platform is the end-to-end solution for just that.

All data is structured for real-time analysis

In order to get returns for the time spent on reporting, collecting data must lead to concrete action points. Compare your locations, areas and brands to improve the performance in all areas from POS and displays to customer service and upselling. As a fully mobile platform, you can dive into analytics with the built-in features whenever you want.

Improve all touchpoints of customer journey management

Add measurable customer journey audits as leading indicators for your customer experience toolbox along with NPS, CES and CSAT scores. Measure the pulse of your customer base and compare it to the industry trends. By doing this, you're improving the little things that matter thus leading to better customer engagement and bottom line.

All your customer experience inspection and reporting processes on a single platform

Common use cases

Customer journey audits
Concept audits
Store/restaurant checks
Spot checks
Area manager visits
Competitor audits
Mystery Shopper inspections
Campaign audits
Brand audits
Visual Merchandising audits
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Common use cases

Campaign defects
Selection shortages
Quality incidents
Product defects
Customer feedback
Product / Food safety reports
Cleaning issues
Service failures
Complaints and reclamations
Development ideas
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“Collaborating with Plan Brothers is really easy and the same goes for their products. The system and interface are easy to use and don’t require extra training. It’s only a handful of service providers that act so efficiently, continuously develop their own products and deliver possible changes.”

Salla Suonperä,
Shopping Centre Manager

“Plan Brothers and its modern and easy-to-use web and mobile services have brought a significant improvement in the security audit markets. User-orientation has been our primary criterion when we have chosen the company’s services.”

Tuomo Linjala,
Real Estate Security Manager

“Plan Brothers has enabled our transition to fully mobile reporting and thus improved our real estate communication. We save several hours of time each day to handle other tasks instead of reporting.”

Matias Lehtomäki,
Security & Cleaning Manager