Score all your site visits for comparability and performance improvement whether you are doing customer journey audits, competitor visits or visual merchandising checks. Checklists and observation categories can be easily customised to meet your organisation's specific needs.
Display onsite visibility without having to be there yourself. Adding reference images is easy, which makes learning from best practices more efficient. Even better, all reports and images can be shared for diffusion of best practices.
Enticing shoppers or guests with big budget marketing campaigns goes down the drain unless the campaigns are implemented consistently across locations. Develop a culture that drives customer journey management by sharing clear instructions on how each aspect of the journey should be taken into account.
Deviations happen even with great instructions. Make sure no corrective action is left undone without the need for micro-management by trusting our automated notifications and reminders. Today's workforce respect mobility and our platform is the end-to-end solution for just that.
In order to get returns for the time spent on reporting, collecting data must lead to concrete action points. Compare your locations, areas and brands to improve the performance in all areas from POS and displays to customer service and upselling. As a fully mobile platform, you can dive into analytics with the built-in features whenever you want.
Add measurable customer journey audits as leading indicators for your customer experience toolbox along with NPS, CES and CSAT scores. Measure the pulse of your customer base and compare it to the industry trends. By doing this, you're improving the little things that matter thus leading to better customer engagement and bottom line.
“Collaborating with Plan Brothers is really easy and the same goes for their products. The system and interface are easy to use and don’t require extra training. It’s only a handful of service providers that act so efficiently, continuously develop their own products and deliver possible changes.”
“Plan Brothers and its modern and easy-to-use web and mobile services have brought a significant improvement in the security audit markets. User-orientation has been our primary criterion when we have chosen the company’s services.”
“Plan Brothers has enabled our transition to fully mobile reporting and thus improved our real estate communication. We save several hours of time each day to handle other tasks instead of reporting.”