Hotels

We help to improve the security, safety and quality in hotels around the world. We do that by making incident and observation reporting, and property checks as quick and easy as possible. With us, you get to be ahead on all matters of both staff and visitor safety, quality of the hotel, customer experience, as well as facility and service provider management. Check below for more information about different use cases.

Guest Room Checks And Housekeeping Inspections

Collect your room checks with audits.io in shared platform, where you can see statistics on all the checks done during the cleaning of the rooms. Staff can easily add photos to observations made and assign notices of fixes to be made to the right people during their checks.

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Manager On Duty Checks

Give your manager on duty the tools by implementing a mobile checklist that will remove the need to input information to multiple places. See the results real-time, track the progress on a centralised dashboard and compare the performance of different hotels with just a few clicks.

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Safety And Security Incident Reporting

It's important to maintain safety and security of staff, guests and assets. With incy.io you can report incidents and observations right from the field, and all of the relevant stakeholders get notified immediately based on observation type, location and time.

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Hotel Security Guard & Bouncer Reporting

Security guards and bouncers can aldo do their mandatory event reporting with incy.io. Each observation collected with incy.io notifies the relevant people and the information can also be shared with authorities. Incy.io can also be integrated to send reports to other systems, such as guarding companies’ own systems.

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Safety Walks

Digitise your safety walks and orientate employees to safety in an engaging way. The observations you make during safety walks are important and with audits.io it's easy to add one or more images to each of them. Automatically keep and preserve data from past and see how your safety improves over time.

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Facility Observations & Service Requests

A lot of small fixes, ranging from burned light bulbs to broken furniture, are needed almost hourly in hotel environment. To keep the response and repair times as low as possible, incy.io enables each type of observation to be assigned automatically to the right employee or service provider. Track the number, severity and repair times of defects on a dashboard and compare how they impact guest experience.

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Service Provider Quality Assessments

Service providers, such as cleaners and guards, play a big role in visitor experience. Ident them to your standards by using audits.io for quality assessments. Images help you verify the quality level of each section and you can simultaneously keep track of the overall performance from the centralised dashboard. Link the results to service provider bonuses and penalties to strengthen the impact of the assessments.

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Property Audits

To ensure the conditions of your hotels both today and in the future, audits.io helps both hotel operators and investors by making the audit results transparent and comparable by time and by location. Estimate future repair needs and track that the required corrective actions are taken.

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Risk Assessments

Assess the risks of your hotels easily with audits.io, whether they are related to health and safety, fire protection, security or environmental aspects. Annual or quarterly risk assessments are a good baseline to see where you are each moment. To not leave it there, audits.io also helps you to see how the risk levels change over time.

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Front Desk Observations

Your front desks are the point of contact where you set the stage for the visitor experience. Don’t just do gate tally during check-in and check-out, but get the full context of what was done, when, where and who did it, with a couple of clicks. You’ll start to notice trends and patterns that help you prioritise the most critical aspects for your business to flourish.

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