Case Kämp: incy.io more than doubled the number of reported deviations

incy
Hospitality Case Study

INTRODUCTION

Incy.io was introduced in July 2016 in all the hotels and restaurants of Kämp Collection Hotels. Security Manager Petteri Sistonen receives security information from all the locations.

”Security is ultimately a sentiment that all is well. It requires clear and open communication, and employees must have a feeling thatit’s always better to report a deviation instead of hiding one. Safety culture gets enhanced by really taking things into account. Safety first,” Sistonen says.

At Kämp Collection Hotels about 500 people report deviations. That includes the hotel reception, restaurants, chefs and waiters, top level management, and outsourced services such as doormen, security, and circuit security. The most frequently reported deviations include disruptive behaviour and theft, as well as workplace accidents. Incy.io is also used in bigger events, for example, when a VIP requires special attention.

(At Kämp Collection Hotels about 500 people report deviations. That includes the hotel reception, restaurants, chefs and waiters, top level management, and outsourced services such as doormen, security, and circuit security. Learn how incy.io has shaped the reporting processes since it was introduced in July 2016 in all the hotels and restaurants of the chain.)

THE COMPANY

Kämp Collection Hotels is a group of Finnish hotels, which consists of Helsinki’s most reputable hotels and restaurants and Kämp Spa. Kämp Collection Hotels employs approximately 450 people and its turnover in 2016 was around EUR 70 million.

The group’s internationally best-knownhotel is the legendary Hotel Kämp, which celebrates a 130-year anniversary in 2017. The enterprise also includes the design hotel KlausK, boutique hotels Hotel Haven, Hotel Fabian, and Lilla Roberts, as well as the lifestyle hotel chain Hotel GLO. Kämp Collection Hotels’ latest addition is a brand new luxury hotel, Hotel St. George.

CHALLENGES BEFORE INCY.IO

Prior to the introduction of incy.io, deviation reporting at Kämp Collection Hotels was conducted using Word files. An employee had to first go to the company’s intranet, look for a specific Word form, fill it in, turn it into a pdf file and send it bye-mail to the department of occupational health and safety.

”The report did not necessarily always get through to all those people for whom it would have been useful,” Security Manager Sistonen recalls. ”The system worked okay, but of course the number of reported deviations is affected by how easy it is to report them.”

“Creating statistics was difficult in the old system. We had a variety of indicators, which were placed in Excel, but because the work had to be done manually, getting any statistics took a lot more time.”

ADOPTION OF INCY.IO

Incy.io is easy to use and requires no training. Kämp Collection Hotels’ employees took to using incy.io effortlessly. ”It is essential that the system is easy and can be used on mobile devices. Not everyone is tech savvy, or necessarily understand the importance of reporting,”Sistonen explains. ”I wanted to introduce the new application in parallel with the old system and avoid the culture shock, but whenincy.io was introduced, I only received a few reports through the old system.”

Feedback from the employees is only positive. ”Before I heard questions like ’is this reporting really mandatory’, but now employees praise the app on how nice and easy the reporting is. The threshold is much lower,” Sistonen continues. ”We are also collecting positiveobservations and I’m happy to reward the staf for sharp observations.That way I can create a culture in which it’s okay to report anything.”

"Employees praise the app on how nice and easy the reporting is."

BENEFITS OF INCY.IO

“It’s very important that I can define categories and modify the app to fit our needs, for example, by defining different metrics. In addition, the sociability of the application is important: there’s interaction in the report, and sharing is effortless,” Security Manager Sistonen says. “In the modern world, these issues need to be spoken about, and it has to be interactive.”

The top level management of the company was immediately satisfied with incy.io. “The system helps to clarify the responsibilities of the business units. General managers stay in the know and, for example, receive numerical data of how many sick days were due to workplace accidents. Many business units have started to take notice of new deviations and the responsiveness has improved. Everyone is happy,” says Sistonen. “And we wanted a system that lets us own our data”.

"The sociability of the application is important: there’s interaction in the report, and sharing is effortless."

"Employees save time, at least half if not more!"

RESULTS

Incy.io has enhanced the company’s safety culture. The number of reports has at least doubled. ”Employees save time, at least half if not more!”, Sistonen mentions, ”They don’t need to look for any forms on the intranet anymore, but now they can go to a single web address with any device.” The deviation is easy to categorise with a couple of clicks.

Security Manager Sistonen is very satisfied with the new tool. ”It saves a lot of my time. Previously, one report took 10 minutes on average. But now that I can look at it on my mobile phone or e-mail, it takes 3 minutes.” Time savings are then more than 66%.

”Also, the support center works really well. Rarely there’s any waiting and they listen to new development ideas too,” Sistonen praises.

66%
Time savings after incy.io
50%
Increase in reported deviations
450
Employees
70 million
EUR Turnover

"The application is really suitable and flexible for us, we can make modifications and create a variety of metrics. Incy.io is easily worth the cost."

Petteri Sistonen, Risk Manager

< Back to case studies
incy
Hospitality Case Study

Kämp Collection Hotels

At Kämp Collection Hotels about 500 people report deviations. That includes the hotel reception, restaurants, chefs and waiters, top level management, and outsourced services such as doormen, security, and circuit security. Learn how incy.io has shaped the reporting processes since it was introduced in July 2016 in all the hotels and restaurants of the chain.

Learn more
incy
Retail Case Study

Itis

Previously, reporting at Finland’s largest shopping centre, Itis, was done as Word files, from which statistics were compiled with Excel. Recording incidents took up a lot of the time of the monitoring centre workers. The adoption of the incy.io application has made reporting significantly easier and speeded up the clearing up of safety and security deviations. The internal communications of the property have also improved significantly.

Learn more
audits
Energy Case Study

Fortum

After implementing audits.io it has been a lot easier for Fortum to harmonize all Security audits. Now audits can be carried out on any device, whether it’s mobile or tablets. All inspectors use the same comparative form that takes into account the building-specific questions. Even more important, the greatest timesavings come from the fact that Fortum no longer needs to compile the audit reports.

Learn more