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Increasing the effectiveness of the way property and facilities related incidents and sightings were reported became an important issue for Saracens Ltd. in 2017. So when they started looking for a new tool for this, they were looking for a tool that would not only improve efficiency but also ensure that the tasks were completed. Read how Saracens was able to do this with incy.io and improve their close-out rate on tasks to 95%.
Communication between tenants and real estate managers is often seen as one-way and a bit stiff. Tenants are informed by e-mail, notice boards in the lobbies and user guides in Word or PDF format. Newsec’s Business Park unit identified problems with existing channels as they wanted to further enhance the tenant experience in their properties. Plan Brothers’ solutions have been in use at Newsec since 2017, and the first properties managed by Newsec began using incy.io for tenant communications in early 2020.
Finnpilot Pilotage Ltd wanted to develop their deviation reporting so that the information collected from the field and the related monitoring would be transparent for the whole organization. They introduced Plan Brothers' incy.io platform for incident reporting in the spring of 2020 and have since also implemented the Whistleblowing module of the same platform as a solution to the EU's Whistleblowing Directive, which will enter into force in 2021.
Serving millions of customers on a monthly basis, Sello looked to improve their reporting and monitoring capabilities in order to maintain their high level of comfort and safety. Before adopting incy.io, Sello had several different channels of communication and information gathering, which made compiling it all into one database a tiresome task.
The Port of Trelleborg sought to improve their incident resolution and follow-up processes. With 30-32 departures and arrivals each day, it is important to handle all issues as efficiently as possible, as to not cause a cascading spiral of delays that affect the entire port operations.
Before incy.io HFP Medical was using MS Excel, Word and paper notes to register incidents in their practices and surgeries. Learn how they were able to improve their internal communications around incidents in their case study.
Plan Brothers' platform of audits.io and incy.io was implemented in all Restel restaurants for occupational health and safety (OHS) management during 2017. At Restel, all supervisors carry out the risk assessments and inspections and incident reporting is done by all 2,500 employees in over 200 restaurants.
In recent years, the importance of safety and security management in the workplace has been strongly growing in universities of applied sciences. Arcada has been at the forefront of safety management for a long time: since 2017 Arcada has involved all the people, including students, staff and visitors, for safety work and incident reporting.
At indoor playgrounds and parks, customer safety is a key part of the service so improving it has been a part of everyday life for HopLop since its inception. Since 2016, safety work at the company has been led by Plan Brothers’ mobile solutions. HopLop conducts safety inspections twice a day and semi-annual season audits both with audits.io, and internal and external incidents, customer incidents and security incidents with incy.io.
In the spring of 2018, Musti Group organized a project to define and document all processes for the entire organization. In connection with this, the company also wanted to implement internal controls, which led the Musti Group to implement Plan Brothers' audits.io mobile solution for in-store processes.
Before audits.io was implemented Highfield Healthcare was conducting audits with pen & paper across 15 wards. It was hard to know what was good and bad, as the process lacked transparency. After implemented audits.io the process has become much more transparent. Highfield Healthcare also chose to implement incy.io later on to help improve the incident and observation reporting in the orgnisation.
Layered Process Audits (LPAs) in Sumida were previously conducted on paper and then added into Excel from where they would make the reports. The whole process was very time consuming as it always required someone to fill in all the information. After implementing audits.io the LPAs have become more efficient, and the tool has also helped to increase transparency on what has been done across the organisation.
Previously, reporting at Finland’s largest shopping centre, Itis, was done as Word files, from which statistics were compiled with Excel. Recording incidents took up a lot of the time of the monitoring centre workers. The adoption of the incy.io application has made reporting significantly easier and speeded up the clearing up of safety and security deviations. The internal communications of the property have also improved significantly.
After implementing audits.io it has been a lot easier for Fortum to harmonize all Security audits. Now audits can be carried out on any device, whether it’s mobile or tablets. All inspectors use the same comparative form that takes into account the building-specific questions. Even more important, the greatest timesavings come from the fact that Fortum no longer needs to compile the audit reports.
Citycon Finland used to do auditing and incident reporting on pen and paper and further report the findings via Excel sheets and emails. After introducing audits.io everything turned out to be more efficient which later resulted in additionally adopting incy.io. This case study showcases the challenges Citycon was facing before introducing the two auditing and inspection applications.
At Kämp Collection Hotels about 500 people report deviations. That includes the hotel reception, restaurants, chefs and waiters, top level management, and outsourced services such as doormen, security, and circuit security. Learn how incy.io has shaped the reporting processes since it was introduced in July 2016 in all the hotels and restaurants of the chain.
When Plan Brothers Oy was selected as a partner for this venture, Director of Security Services Samuli Nuutinen had clear expectations: “I wanted to become convinced that the tool can be developed along the way since we couldn’t know all our eventual needs beforehand." Read the case study to see how we were able to match these expectations.
Plan Brothers' platform of audits.io and incy.io was implemented in all Restel restaurants for occupational health and safety (OHS) management during 2017. At Restel, all supervisors carry out the risk assessments and inspections and incident reporting is done by all 2,500 employees in over 200 restaurants.
Before incy.io ODEON Cinemas Group used to have a decentralised way of reporting incidents in their cinema, as more or less every cinema had their own process of reporting incidents and observations. In this case study you will learn how ODEON Cinemas Group centralised all incident and observation reporting from the group's 360+ cinemas and improved actions to the most commonly reported incidents.
When Plan Brothers Oy was selected as a partner for this venture, Director of Security Services Samuli Nuutinen had clear expectations: “I wanted to become convinced that the tool can be developed along the way since we couldn’t know all our eventual needs beforehand." Read the case study to see how we were able to match these expectations.
At Kämp Collection Hotels about 500 people report deviations. That includes the hotel reception, restaurants, chefs and waiters, top level management, and outsourced services such as doormen, security, and circuit security. Learn how incy.io has shaped the reporting processes since it was introduced in July 2016 in all the hotels and restaurants of the chain.
Before audits.io was implemented Highfield Healthcare was conducting audits with pen & paper across 15 wards. It was hard to know what was good and bad, as the process lacked transparency. After implemented audits.io the process has become much more transparent. Highfield Healthcare also chose to implement incy.io later on to help improve the incident and observation reporting in the orgnisation.
Previously, reporting at Finland’s largest shopping centre, Itis, was done as Word files, from which statistics were compiled with Excel. Recording incidents took up a lot of the time of the monitoring centre workers. The adoption of the incy.io application has made reporting significantly easier and speeded up the clearing up of safety and security deviations. The internal communications of the property have also improved significantly.
